​Terms of Service
Effective Date: 11/15/2025
Welcome to Merino Elite Cleaning. By accessing our website or booking our services, you agree to be bound by these Terms of Service. Please read them carefully.
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1. Services
Merino Elite Cleaning provides residential and/or commercial cleaning services. All services are subject to availability and may vary based on location, property condition, and specific client requests.
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2. Booking & Scheduling
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Appointments may be booked online, by phone, or through approved communication channels.
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We reserve the right to refuse or cancel service for any reason, including unsafe working conditions or inaccurate information provided at booking.
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Arrival times are estimates and may vary due to traffic, weather, or prior job conditions.
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3. Pricing & Payments
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Prices are based on the information provided at the time of booking. Final pricing may change if the scope of work differs upon arrival.
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Payment is due at the time of service unless otherwise agreed in writing.
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We accept approved payment methods listed on our website.
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Late or failed payments may result in service refusal or additional fees.
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4. Cancellations & Rescheduling
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We ask for at least 24 hours’ notice for cancellations or rescheduling.
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Cancellations made with insufficient notice may be subject to a cancellation fee.
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No-shows may be charged the full service amount.
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5. Access to Property
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Clients are responsible for providing safe and legal access to the property at the scheduled time.
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If cleaners are unable to access the property, the appointment may be considered a no-show.
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6. Safety & Conditions
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Clients must provide a safe working environment.
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We reserve the right to leave a job site if conditions are unsafe, unsanitary, or pose health risks.
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Merino Elite Cleaning is not responsible for pre-existing damage, fragile items, or normal wear and tear.
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7. Satisfaction Guarantee
If you are not satisfied with our service, please notify us within 24 hours of service completion. We will make reasonable efforts to address concerns. Refunds or re-cleans are offered at our discretion.
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8. Damage & Liability
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Any claims of damage must be reported within 24 hours of service.
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Our liability is limited to the cost of the cleaning service provided.
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We are not liable for indirect, incidental, or consequential damages.
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9. Use of Website
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All content on this website is the property of Merino Elite Cleaning and may not be copied or reused without permission.
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You agree not to misuse the website or submit false or misleading information.
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10. Privacy
Your use of our services is also governed by our Privacy Policy. We take reasonable measures to protect your personal information.
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11. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time without prior notice. Continued use of our website or services constitutes acceptance of the updated terms.
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12. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the state in which Merino Elite Cleaning operates.
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13. Contact Information
If you have questions about these Terms of Service, please contact us:
Merino Elite Cleaning
📞 Phone: 786-671-6634
📧 Email: Merinoelitecleaningllc@gmail.com